Brooklyn
Tech Support Specialist

Imaginary Forces LLC is a creative company specializing in brand strategy and visual storytelling. Across entertainment, media, technology and culture, we connect audiences through beautiful, design-driven content.

 

With studios in Los Angeles and New York, Imaginary Forces is powered by talented individuals working together to push the limits of creative possibility.

 

Partnering with top brands and high-profile entertainment properties, from strategy through execution, we’re always looking to create, impact, and ignite the imagination.

 

We are looking for a Tech Support Specialist with strong knowledge of IT/Post-Production/VFX to support our New York Office.

 

Responsibilities:

 

  • Monitor and own all NY Help Desk tickets, escalating serious issues when necessary, while maintaining IT procedures and workflows
  • Perform computer setups and software/plug-in installs for arriving artists in the morning
  • Support with helping identify and troubleshooting of TCP/IP layer 2/3 LAN/WAN networks, escalating issues when necessary
  • Support hosted services and cloud computing environments escalating issues when necessary (Setting up users/password resets in G-Suite, Zoom Conference, Aspera, Xo/Verizon Hosted PBX, and some AWS services)
  • Update documentation and procedures in the IF Systems Wiki as the IT environment changes
  • Helping with monitoring of all IT devices, applications and services. Escalating issues when necessary
  • Assisting with IF Systems’ Server and Network Projects/Migrations/Upgrades between user support responsibilities

 

Skills:

1+ Year(s) Support Experience in an Entertainment Production Environment.

Experience with Cloud hosted services such as: O365, G-Suite (Google Apps), Aspera, AWS, Zoom Conference, etc).

 

Some knowledge of: Linux/Unix/Windows Server Technologies,

Mac OS configuration management software (Munki, Deploy Studio),

TCP/IP Network Troubleshooting, Firewall Maintenance (PFSense, Fortigate), VPNs,

Render Farm Monitoring (Deadline)

 

Excellent Troubleshooting Skills

Excellent Verbal and Written Skills

Flexibility and a Sense of Humor

 

Desired Qualifications

Knowledge of High-End Video codecs and workflows

Knowledge of Creative applications: Adobe Creative Cloud, Maya, Cinema 4D, Flame, Avid, etc.

Supporting Video Conferencing systems (Zoom)

Network & Server Monitoring (SNMP, PRTG)

Understanding of storage technologies (SAN, NAS, DAS, RAID, JBOD, SMB, NFS, etc)

Some knowledge of scripting languages (BASH, Python, etc)

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Due to the high volume of submissions, we are not able to reply to each individual applicant.

Thank you for your interest in Imaginary Forces. We at Imaginary Forces are returning your submission unopened. We have not looked at, copied or reviewed your material. Imaginary Forces has a policy against unsolicited idea submissions. Unfortunately, neither Imaginary Forces nor any of its employees can accept or consider unsolicited ideas, including, without limitation, ideas for new TV shows, films, webisodes, scripts, advertising campaigns, new promotions or any new materials or products. Please do not submit any unsolicited ideas in any form to Imaginary Forces.

The sole purpose of this policy is to avoid potential misunderstandings or disputes when IF’s productions or materials might seem similar to ideas submitted to IF. If, despite our policy, you send us unsolicited creative suggestions, ideas, notes, scripts, concepts or other information in the future, you agree that the following terms shall apply to your submissions.

TERMS OF IDEA SUBMISSION

You agree that: (1) your submissions and their contents will automatically become the property of Imaginary Forces, without compensation to you; (2) Imaginary Forces may use or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for Imaginary Forces to review the submission; and (4) there is no obligation to keep any submissions confidential.